Head of Customer Service wins news industry’s first ever Unsung Hero award, while group is recognised for Sustainability
Menzies Distribution is delighted once again to announce success at the Newspaper and Magazine Awards.
Fiona Campbell, Head of Customer Service, has won the NMA’s first ever Unsung Hero of the Year award. Fiona leads our customer service teams who handle customer enquiries through all channels including; telephone, email and website. Her strong ethos of problem solving, courtesy and productivity underpins the clear standards she has set and the processes she has developed to ensure our customers are at the heart of our business.
Under Fiona’s leadership, the Customer Service Centre was awarded the Customer Contact Association (CCA) Silver Achievement Award in 2022 for Service Excellence, and has recently celebrated 12 consecutive years of accreditation against their Global Standard©. Fiona’s operational expertise is cited as invaluable for the ongoing success of the newspaper and magazine category. Her attentiveness to customer needs and ability to identify areas for improvement have been instrumental in ensuring Menzies grow our customer centric culture.
Fiona is an inspiration, whose career in turn inspires others. Her respect for customers and the team is shown every day by embracing the opportunity to engage and build relationships with all who need her support. Her understanding, compassion and drive are unwavering and often difficult to match, which is why she is able to continually improve Customer Service and encourage others to do the same. Thank you Fiona and all the team in our Customer Service Centre in Linwood – we are very proud of you.
Separately, Menzies was also Highly Commended at the NMA Awards for its entry into the Sustainability Strategy of the Year category.
In the post-Covid era, the group has been widely recognised by industry bodies and its peers for its commitment to socially responsible and sustainable practices. It has twice won Green Fleet of the Year at the What Van? Awards, as well as winning Logistics UK’s Green Fleet Van Operator of the Year, the Unipart Logistics award for Sustainability at the Supply Chain Awards and a prize for Green Innovation at the Logistics Leadership Awards.