Menzies celebrates Silver CCA Global Standard for customer service

Major milestone for Linwood Customer Service Centre.

Menzies Distribution is proud to announce that its Linwood Customer Service Centre (CSC) has been awarded the CCA Silver Achievement Award for Service Excellence, following ten years of accreditation with the CCA.

Headquartered in Glasgow, the CCA is the leading global authority on customer contact strategies and operations. Menzies formalised its long-term commitment to continuously improving customer experience by adopting the CCA Global Standard©, with its first audit taking place in 2011.

Commenting on the award, Anne-Marie Forsyth, Chief Executive of CCA, said:

“The accreditation is a true reflection of the dedication and drive demonstrated by Menzies Distribution in delivering consistency, efficiency and continual improvement for customers in today’s challenging times. For those seeking to transition to new operating models, it provides solid guidance on customer experience measurement, dealing with vulnerability, homeworking and other models, employee engagement and wellbeing.”

Fiona Campbell, Head of Customer Service at Menzies Distribution, said:

“This is a tremendous achievement for the whole Customer Service Centre team. Our commitment, which begins with best-in-class staff training and development, is reinforced by robust policies and procedures to deliver excellent results. Menzies is determined to keep raising the bar and we are convinced that accreditation helps us to maintain the best possible customer experience.”

Linwood CSC recently completed its 2021 audit. The team retained the accreditation for the 11th consecutive year and the 15-year Gold Award remains firmly in its sights.