CUSTOMER SERVICE

Outsource your customer service support to an expert team at our dedicated service centre. Experienced and knowledgeable, our people provide sophisticated, multi-channel personal support for a range of organisations.

We have a UK based customer service centre that handles B2B and B2C customer enquiries through all channels. Our multi-skilled advisors protect clients’ brands with the highest standards of customer service excellence, using an industry leading technology for voice platform, CRM and workforce management tools.

CUSTOMER SERVICE EXCELLENCE

Within our CCA Global Standards accredited centre, the services we offer include:

 

  • Handling all types of B2B and B2C inbound enquiries via various channels – telephone, social and email
  • Managing outbound sales and service campaigns
  • Processing of back office administration

dedicated account/campaign management

An expert, knowledgable and trained team of Advisors and Managers providing a seamless extension of the client brand.

 

Protecting your brand image, our highly skilled Advisors manage all types of customer interactions through various channels, ensuring that an excellent customer experience is delivered consistently.

 

Our dedicated teams work with you to create and implement your campaign to achieve success for your business.


1.5M
Interactions a year
7/364
Daily support
11 years
Accredited
120
Advisors

WHAT YOU NEED TO KNOW

  • We have a UK based customer service centre that handles B2B and B2C enquiries through various channels

 

  • 1.5m Interactions a year

 

  • Open 7 days a week

 

  • 120 members of staff

 

  • We protect our clients’ brand with our multi-skilled advisors, delivering the highest standard of service excellence

 

  • Industry leading technology for voice platform, CRM and workforce management tools

 

  • CCA accredited for 11 years working within the framework for best practice