These scores reflect ratings out of 10 which our customers have given to various aspects of our service, during telephone surveys conducted by our Contact Centres.

This score indicates how successful we have been at delivering product to our customers at or before their delivery time.

Our Performance target is 95%

These scores indicate how accurate we have been in our packing of Newspapers and Magzines respectively.

Our Performance target is 99.5%

Returns Scanning Accuracy for the month.

Our Performance target is 99.5%

These scores indicate how many calls have been made to our Contact Centres and how quickly we have answered them.

Service Pledge - Official complaints