With the shape of the Industry ever-changing, we wanted to provide our customers with a standard that didn't rely on anything but us, the wholesaler.
For this reason, we've ensured our Service Pledge comprises the highest set of wholesaling standards in the Industry - and we've designed a process that will let customers escalate any issues they have quickly, easily and directly to us.
Click here to view our Service Pledge in more detail.
On November 1 The Press Distribution Forum launched the Press Distribution Charter. This document sets out exactly what standards you can expect from publishers and wholesalers, and helps you find solutions if things go wrong.
To read the Press Distribution Charter click here
To find out more about the Press Distribution Forum click here